Terms and Conditions

Last Updated: [01/11/2025]

  1. Introduction

Welcome to Clarendon Laundry! These terms and conditions outline the rules and regulations for the use of our website and services.

By accessing this website and using our services, you accept these terms and conditions in full. Do not continue to use Clarendon Laundry’s website or services if you do not accept all of the terms and conditions stated on this page.

  1. Services

2.1 Clarendon Laundry provides professional laundry and dry cleaning services. Our services include but are not limited to:

  • Wash and fold laundry services
  • Dry cleaning
  • Alterations and repairs
  • Speciality fabric care
2.3 Collection and delivery slots are subject to availability and may vary by area
2.4 We reserve the right to refuse any item that, in our opinion, may pose a risk of damage to other garments, machinery or personnel.
  1. User Responsibilities

When using our services, you agree to:

  • Provide accurate information about your laundry items
  • Inform us of any special care requirements or stains
  • Collect your items within our specified collection timeframe
  • Pay for services rendered in accordance with our pricing
3.1 You must ensure all items handed over are clearly labelled and suitable for the requested
cleaning process.
3.2 Please check all pockets and remove personal items such as money, cards, keys, jewellery.
or pens. We accept no liability for loss or damage caused by such items left in garments
3.3 lf you use our collection and delivery service, you are responsible for ensuring someone is
available to hand over or receive items at the agreed times.
3.4 If our driver cannot collect or deliver due to no one being available, a re-delivery fee may apply.
  1. Turnaround and Delivery

4.1 We will notify you when your order is ready for collection or delivery,

4.2 Any delivery time provided is an estimate only. We are not liable for delays caused by factors beyond our control (e.g. traffic, weather, or supply disruptions).

  1. Uncollected Items

5.1 ltems not collected within 30 days of notification may incur a storage fee.

5.2 items uncollected after 90 days may be donated or disposed of responsibly.

5.3 We are not liable for any loss or damage to items after the 90-day per day.

6. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

7. Pricing and Payment

7.1 Prices are available in-store, online, or through our mobile app

7.2 We reserve the right to change prices without prior notice.

7.3 Payment is due upon collection or delivery unless otherwise agreed.

7.4 For collection and delivery orders, payment may be taken in advance or upon delivery

8. Liability Limitations

We are not liable for any indirect, consequential, or incidental losses, including but not limited to loss of income. emotional distress or inconvenience.

9. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of England and Wales, and you submit to the non-exclusive jurisdiction of the courts located in England for the resolution of any disputes.

Refund Policy

  1. Service Satisfaction Guarantee

At Clarendon Laundry, we strive to provide the highest quality laundry and dry cleaning services. If you are not completely satisfied with our service, please contact us within 24 hours of collecting your items.

  1. Eligibility for Refunds

In the unlikely event of damage or loss due to our negligence, We will compensate appropriately (proof of purchase may be required).

OR, If you are dissatisfied with the cleaning result, please notify us within 48 hours of collection or delivery. We will inspect the item and, if appropriate, offer a free reclean.

  1. Refund Process

To request a refund:

  1. Contact us within 24 hours of collection by phone (01162703093) or email (services@clarendonlaundry.co.uk)
  2. Provide your receipt and details of the issue
  3. We will inspect the items and determine the appropriate resolution
  1. Refund Methods

Refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your financial institution.

  1. Non-Refundable Situations

Refunds will not be provided for:

  • Pre-existing damage or stains that we could not remove despite reasonable efforts
  • Damage resulting from fragile materials or pre-existing weaknesses in garments
  • Normal wear and tear of clothing
  • Items not collected within 30 days of notification
  1. Consumer Rights

This refund policy does not affect your statutory rights under the Consumer Rights Act 2015.

Privacy Policy

  1. Information We Collect

We may collect and process the following data about you:

  • Personal identification information (Name, email address, phone number)
  • Contact information including address
  • Payment information
  • Details of your laundry preferences and requirements
  1. How We Use Your Information

We use your information for:

  • Providing and managing our laundry services
  • Processing payments
  • Communicating with you about your orders
  • Improving our services
  • Complying with legal obligations
  1. Data Storage and Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

  1. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
  1. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Clarendon Laundry
121 St Leonards Road
Leicester, England
LE2 3BZ
Phone: 01162703093
Email: services@clarendonlaundry.co.uk

The business legal name is My Local Laundry Limited trading as Clarendon Laundry.
Registered Address: 121 St Leonards Road, Leicester, England, LE2 3BZ.
Company number: 12772444.

These terms and conditions, refund policy, and privacy policy were last updated on [01/11/2025].

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